Privacy information for customers using our parking service.

What information is collected

This demo privacy page is written as fresh copy for the new template and should be adapted to the live operator's actual processes.

• Contact information such as name, email address, and phone number may be collected when a traveller requests support.
• Journey details such as terminal, drop-off date, pick-up date, and promo code may be processed to prepare a quote or booking response.
• Any optional correspondence supplied through the contact form is stored only to help the team answer the request.

Why the data is used

• Personal data is used to answer quote requests, prepare operational handover details, and provide customer support.
• Booking-related data may also be reviewed to improve service planning, staffing, and website usability.
• Marketing contact should only be sent when the traveller has clearly opted in.

When data may be shared

• Relevant booking details may be shared with trusted operational partners when that is necessary to deliver the requested parking service.
• Professional advisers, payment providers, and infrastructure partners may process limited data where required for security, compliance, or support.
• The business should never sell customer information to unrelated third parties.

Retention and security

• Records should be retained only for as long as they are needed for operational, legal, or accounting purposes.
• Access to customer data should be limited to authorised team members and supported by suitable technical controls.
• Any production deployment should document backup, deletion, and incident-response procedures.

Customer rights

• Travellers should be able to request access to their personal information and ask for corrections where data is inaccurate.
• Where legally applicable, customers may also request deletion, restriction, or withdrawal from marketing communication.
• Privacy questions should be directed to the support email listed on the contact page.