Terms and conditions for using our parking service.

Bookings and Service Availability

These terms explain the general basis on which Gatwick Meet and Greet provides parking services. The final terms accepted by customers during the booking process should take priority.

• Customers are responsible for providing accurate travel, vehicle and contact information.
• Parking availability is subject to the selected dates, terminal and service availability.
• A booking may be declined or cancelled where payment cannot be completed, required information is unavailable or the requested service cannot reasonably be provided.
• Customers should review all booking details carefully before completing payment.

Pricing and Payment

• The price displayed during the booking process should reflect the selected service, dates and applicable booking requirements.
• Any applicable booking, SMS, cancellation or additional charges should be clearly communicated before payment where required.
• Promotional offers and discount codes are subject to the terms of the relevant promotion.
• Customers should review the final price before completing payment.

Changes and Cancellations

• Customers should review the cancellation and amendment conditions presented during the booking process.
• Please contact the team as soon as possible if your travel or booking details change.
• Any applicable amendment, cancellation or additional charges will be handled in accordance with the applicable booking terms.

Vehicle Handover and Condition

• Customers should ensure that their vehicle is roadworthy, legally compliant and appropriately insured before handover.
• Existing vehicle damage and relevant vehicle condition information may be recorded before handover where applicable.
• Customers should remove valuable personal belongings from the vehicle before handover.
• Customers should keep their booking confirmation and relevant vehicle information available during the handover process.

Customer Support and Liability

• Customers should report any concern relating to their booking or vehicle as soon as reasonably possible.
• Any claim relating to loss or damage will be considered in accordance with the applicable booking terms, insurance arrangements and relevant law.
• Nothing in these terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited.
• The final liability, complaints and claims provisions should be reviewed and approved before the website is used for live bookings.